Terms & Conditions

Terms & Conditions

Hi! Welcome to Kumpulan!

This page informs you (i.e. the customer purchasing or intending to purchase from us) of the terms and conditions (thereafter referred to as “Terms”) of using http://www.kumpulan.com.sg(“Website”/ ”Site”) as well as the sale of products listed on both our Website.

Please make sure you take the time to read through these Terms before ordering from us so you are aware of your legal obligations and rights when shopping with us.

By using our Website you are acknowledging that you have read, understood, and agree to comply with these Terms. Please do not use our Website if you do not agree with our Terms.

This Terms and Conditions agreement is effective as of January 01 2018.


This Website is owned by Kumpulan Development (S) Pte Ltd (herein referred to as “Kumpulan”, “we”, “our”, “us”). Our Company Registration No. is 198600106Z. We are located at 25 Changi North Rise Singapore 498778.

Kumpulan operates an online platform through our Site, which offers one or more of the following feature or service (“Service”/ ”Services”) to allow you to browse and buy office supplies and other products:

(a)Access to a collection of products, pricing, graphics, images, listings and other works;

(b)Search engines and tools;

(c)Email alerts;

(d)Other services, content, features that is offered through the Site at our discretion.

For all enquires, we ask that you contact our team by emailing us at sales@kumpulan.com.sg. We also provide correspondence via our registered office address via post.


2.1.Governing Law

Our Terms are governed by the applicable laws of Singapore. We, along with you, submit to the exclusive jurisdiction of the Courts in Singapore in the event of any dispute or claims associated with these terms.


This Website is meant for use by citizens and residents of Singapore only. The services provided by Kumpulan is therefore not appropriate or available for use in other locations, although you can view and access this Website and App at any location on your own initiative. You are, however, responsible to comply with the relevant local laws while doing so.

2.3.Revision to Terms

2.3.1.We have the right to revise and amend these Terms at any time at our discretion to reflect changes in our business policies, payment methods, and changes in relevant laws and regulatory requirements.

2.3.2.Any revisions made will be posted to our Website and will be effective immediately.

2.3.3.In the event that any portion of these Terms are found to be unenforceable, the remainder of these Terms remain in full force and effect.

2.3.4.By submitting an order to us, you are acknowledging that you have read, understood and agree to submit to the current Terms at the date in which your order is submitted. For this reason, we ask that you read and review our Terms each time before you send in your order.


3.1.Site Contents

This Site contains material that is owned or licensed to us. This includes, but is not limited to, the design, layout, look, appearance and graphics.

3.2.Copyright Infringements

If you believe that there are materials on this Site that infringe your copyright, please contact us to submit a request for us to have them removed. We will review your request and take the appropriate course of action thereafter.


4.1.Placing an Order

You are free to order with us at any time of your liking through our Site, but we will only process and deliver orders during our office hours (Monday – Friday, from 8.30am to 5.30pm SGT, excluding Public Holidays).

4.2.Order Processing

You will receive an acknowledgement email from us once you have submitted your order.


5.1.Online Account

5.1.1.You are responsible for maintaining the confidentiality of your password and for restricting access to your account.

5.1.2.You are bound to all communications and activity transmitted and conducted through the use of your account. Kumpulan is not liable for any losses, damage, costs, expenses or liabilities resulting from and/or in connection with any wrongful or fraudulent use of your account.

5.1.3.Please ensure that you provide accurate, up-to-date and completed information. We reserve the right to require additional verification or information from you before we accept any order. You can update your personal information at any time.

5.1.4.Kumpulan sells products that can be used and purchased by consumers of any age (with the exception of alcohol), as long as they can submit payment using any of our permitted methods. If you are under 18 years of age, we will assume that your order is placed with the involvement of your parent(s) or legal guardian.

5.1.5.Alcohol listings on our Site and App are intended only for persons above the age of 18. You must be at least 18 years of age to consume and purchase any liquor by law. For this reason, all deliveries with alcoholic products must be received by an individual who is at least 18 years of age. We reserve the rights to ask for a valid identification upon delivery and to withhold the alcoholic items if you do not meet the legal age requirements. If such a scenario does occur, we will provide you with a cash refund for the liquor products.

5.2.Product Pricing and Information

5.2.1.We do our best to ensure that we provide you with accurate, up-to-date product information, but errors and inaccuracies may sometimes occur and so we are unable to guarantee that all information provided on our Website are error-free, updated and completed. We shall not be held liable for these errors.

5.2.2.We reserve the right to edit price information, product description and other information without obligation to issue any notice of such changes – at any time at our discretion.


5.3.1.Inclusion of products on our Website and App does not guarantee that we will have stocks available for purchase. All orders are subject to stock availability.


5.4.1.We aim to deliver your items to you at your stipulated delivery address within 2-3 business days from the date in which the order is placed.

5.4.2.We charge $10 for delivery if your total purchase is less than $50 (before GST). Otherwise, we will waive the delivery charges and deliver your items to you for free. This fee will be reflected in your tax invoice.

5.4.3.The delivery of your items is dependent on several factors, including (but not limited to) delays resulting from issues with the delivery vehicle (e.g. vehicle breakdown), bad road/weather conditions, delays in receiving products from suppliers.


We have products listed on our Site that are sold with warranty, but do note that the warranties are given by the brand suppliers. We will not be held liable if they do not fulfil the warranty.



Kumpulan may run promotions and other programs at any time. These promotions and programs are subjected to additional terms and conditions, which can be found on this page and are hereby incorporated by reference into these Terms.

6.1.1.Promotions are only valid for the time period specified by Kumpulan and only while stocks last. We will not provide compensation in any form in the event that item(s) marked for a promotion event are out of stock.

6.1.2.Free gifts are offered on a “first come, first served” basis while stocks last. No cash or credit will be offered in lieu of the free gift.

6.1.3.Kumpulan does not accept returns and/or refunds for items that are purchased under a promotion except in exceptional circumstances (e.g. when the items are recalled back by the brand supplier). This also applies to the free gift offered along with the promotional item.

6.1.4.Our decision on all matters relating to promotions, discounts and promo codes are final and will be effective immediately.

6.1.5.We reserve the right to discontinue any promotion, discount and promo codes at any time without notice or liability.


We are aware of the importance of keeping your personal information secure and are committed to ensure that we protect your personal data. Please refer to our Privacy Policy to understand our privacy policy and practices.


Here at Kumpulan we value your feedback to help us improve and serve you better. You can provide us with any comments, feedback and other information so long as the content:

(a)is not illegal, inappropriate, obscene, offensive in nature;

(b)does not contain software viruses, solicitation or any form of content that constitutes as “spam”;

(c)is provided with accurate details (e.g. accurate email address) that does not impersonate any individual or entity.

Kumpulan reserves the right to edit, remove and review all of such information. Comments, feedback and other information that are provided to us may also be used, distributed, exploited, communicated, transmitted and broadcasted for any purpose at our discretion.

If you have any comments and/or feedback, you can:

Email us via sales@kumpulan.com.sg

Write in to us via post (see our address above)